Player Prompts Support

Player Prompts is made by Imler AI LLC.

Email: info@imlerai.com
A person reads every message, usually within one business day.

Help us find your account

Player Prompts doesn't use accounts. To look into a problem with your plan, your AI questions or your saved data, we need your Support ID: open the app, tap the gear on Home to open Settings, and copy the Support ID shown there into your email.

Subscriptions

Manage or cancel: on iPhone or iPad, open Settings > your name > Subscriptions > Player Prompts. On Android, open the Play Store app, tap your profile, then Payments & subscriptions > Subscriptions > Player Prompts. Cancel at least 24 hours before the renewal date (or before a free trial ends) to avoid the next charge.
Restore Pro on a new phone: sign in with the same Apple ID or Google account (a subscription bought on one store doesn't carry over to the other), open Player Prompts, tap any Pro feature and choose Restore purchases.
Refunds: purchases are made through Apple or Google, so refunds are requested from them: Apple at reportaproblem.apple.com, Google at Google Play Help.

Your data

Saved players, tracked lines, followed games and saved questions are stored on your device (tracked lines are also sent to our server if you turn on alerts). To show their latest stats, the app asks our server for the players and teams on your lists, so they appear in our server logs. Settings > Reset saved data removes saved players, tracked lines, followed games, favourite teams and recent players; deleting the app removes everything on your phone. To delete what our server keeps for your Support ID (daily question and scan counts, your free player of the day, alert settings and alerts sent), email us your Support ID and we will delete it and ask our subscription provider, RevenueCat, to delete its record of that ID. See the Privacy Policy for details.

What Player Prompts is

A sports research tool: past results, hit rates and trends. It is not a sportsbook, takes no bets and gives no betting advice. If gambling is a problem for you or someone you know, call 1-800-GAMBLER.